Report

Quarterly complaints reporting: August – October 2024

Updated on 21 May 2025

  1. Number of complaints received

     

    Stage Number
    Stage 1 44
    Stage 2 6
    ACR 1
    Total 51

     

  2. Nature of complaint*

     

    Type of complaint Stage 1 Stage 2 ACR
    Admissions 7 2  
    Facilities and Equipment 1    
    Finance 3    
    Service Provision and Student Support 6    
    Staff Conduct 14 1 1
    Student Accommodation 5 1  
    Teaching/Assessment 8 2  
    University Policies, Procedures and Regulations 5 2  
    Other 3    

     

  3. Outcome

     

    Outcome Stage 1 Stage 2 ACR
    Upheld 4    
    Partially upheld 4 2  
    Not upheld 11    
    Resolved 6   1
    Complaint withdrawn 2    
    Not taken forward under the CHP 16 4  
    Closed – No engagement with process 1    

     

  4. Actions taken

 

You Said We did
Was not informed which University Procedure was being used when complaint made

That the decision as to which procedure is to be used when investigating a complaint is fully communicated to the complainant at the outset of the process. This should include the reasons why the procedure has been selected and what

that will mean for the complainant.

The module does not match the

description given on website

Website was reviewed and that wording changed to ensure

it is not seen as misleading

 

*Note this may be higher than the total number of complaints as often more than one type of complaint was raised.

From Academic and Corporate Governance
Corporate information category Complaints