Guide
Reset your forgotten password
If you've forgotten your password, you can reset it yourself using your phone or an alternative email address.
Updated on 27 August 2025
If you have a staff account or are a current student, you can reset your password yourself. But, you can only do this if you set up your self-service details. If you have not set this up, you can request a manual password reset.
Applicants: This form is not applicable to you.
If you are an applicant to the university and have been issued a Student ID go to the applicant portal and use this ID as your username with the password you were issued. If you have forgotten your password, use the ‘Forgotten your password?’ option on that screen.
If you have an honorary, third-party or system account, you can only reset your password by contacting the Service Desk.
Reset your forgotten password
- Open the Microsoft Password Reset page (click or tap the orange button below)
- Choose whether to use email, text, or phone call to reset your password
- Wait for your code to arrive
- Type the code into the box on screen
- You will be asked to set up a new password
Once you have got your new password you'll need to update your wifi settings (on all devices), your saved passwords in your browser, and anywhere else your password is saved.
If you're using macOS you'll also need to update your keychain for eduroam.
You can also reach this page by clicking or tapping Can't access my account or Forgotten my password on the Microsoft Office 365 login screen
Set up self-service password reset
Self-service password reset lets you get back into your account in minutes. If you forget your password, but haven't set this up, you'll need to contact the service desk which is much slower.
To use the service you first need to add a mobile phone number, or personal email address, or both, to Microsoft's password reset service.
Your phone number and email is held by Microsoft only to allow for password resets. It will not be used either by Microsoft or the University for any other purpose.
If you're still unable to reset your password
If you cannot reset the password or multi-factor authentication by text or alternative email, you can ask the service desk to reset your information.
Your request will go into the Service Desk queue which is monitored during office hours