Guide
Getting started with IT at Dundee
Updated on 26 August 2024
Digital and Technology Services (DTS) have put this guide together to help get you set up and running with our main IT tools as quickly as possible
Your dundee.ac.uk account
Your dundee.ac.uk account gets you access to the systems and applications you need during your studies.
- Your username is the same as your student ID number*.
- Your email address will be in the format: [StudentID]@dundee.ac.uk.
- Your password is the one you have used for My Applications, or to login to eVision to Matriculate
Before you arrive, we recommend setting up the following to keep your @dundee.ac.uk account secure:
Multi-factor authentication (MFA)
Sometimes called two-step verification, multi-factor authentication (MFA) makes you confirm your login using a separate device to keep your account and data secure. You may have used this already with your bank, or other online services.
There are several options, including text messages, however we recommend the Microsoft Authenticator app for the easiest experience.
Set up multi-factor authentication on your account
Self service password reset
If you've forgotten your password you can reset it yourself, instantly, using your phone or an alternative email address so long as you set up your self-service details.
Set up self-service password reset
Access your email
Outlook on the web is the browser-based version of Outlook. It’s accessible from most browsers and gives you access to your email, calendar, and contacts.
Access your email via Outlook on the web
Wifi and getting online
Our superfast wifi network, eduroam, is available throughout our campuses. You'll also find eduroam in different places across the globe and can use your @dundee.ac.uk login to get free wifi wherever you find it.
StudentResidences wifi
Brought your printer, games console, or Smart TV to University with you? StudentResidences is a superfast wifi network available in University accommodation only to let you use devices that cannot connect to eduroam.
Connect your gaming and streaming devices to StudentResidences wifi
Microsoft Office
Student accounts include a subscription to Microsoft 365, including all the Microsoft Office desktop and mobile apps. You can install it on five computers, five tablets, and five phones at no cost.
Get Microsoft 365 for free on your own devices
UoD App
Access your timetable on the go, book study spaces, keep track of your library loans, access our Help4U service, and much more. The official University of Dundee app provides you with everything you need in one place, so you’ll always be up to date, anywhere, anytime and on any device.
SafeZone (security app)
SafeZone is a free app that is available to our staff and students. The app enables location-based communication, either from the University or from the user. It does so to alert when there is a specific incident or when someone needs help.
Install the SafeZone app on your mobile
Get free stuff and discounts
Make the most of your dundee.ac.uk email when buying new tech and apps. Get Apple, Microsoft, and Dell discounts if you’re a University of Dundee student.
Remember, there's no need to buy Office 365 or Imagine because you get it free with your dundee.ac.uk email address.
Get discount on personal computers and software
AppsAnywhere
There are several ways to get access to the software required for your studies whether that is on campus or on your own computer.
Student computers
We have over 2,000 computers in our libraries and IT suites across all three campuses.
Check to see if a computer is already signed in before you use it.
Once you are finished using a computer, remember to sign out. Do not stay logged into a device if you are finished using it.
MyDesktop
Our virtual desktop system provides you access to a University Windows desktop, just like a student PC in the Library. Use MyDesktop to access specialist software you need to carry out your work.
Borrow a laptop
The LapSafe Lockers in the Main Library and Kirkcaldy Library allow you to borrow a university managed laptop for a short duration. For use only in the Main Library or Kirkcaldy Campus, these laptops allow more flexibility in where you choose to study. It also means that you can borrow and use a laptop if you are unable to use your own for any reason.
Printing
There are 30 pay as you go printers for students across our campuses. We are updating our printers during September 2024 and new instructions will be published then. Our legacy system, Pay2Print will be in operation until then.
Get IT support
DTS provides IT services and support for staff and students at the University. You can access this support via the routes outlined below.
Help4U
The Help4U Self Service Portal is your first point of contact for IT queries and support. You can:
- Explore our Knowledge Items to find answers and solutions to common IT issues
- Log a ticket to report an IT issue or ask a question
- Check the progress and update any existing tickets you have logged
IT guides
Whether you need to record a meeting in Teams, or connect your Xbox to the wifi in Heathfield, you can view our full range of IT guides on a range of topics.
Visit us in person
We have a service point located in the Main Library where you can visit us in person.
Policies
The University has a range of policies related to IT. Some of these are about the University's responsibilities, but others are about your responsibilities as a user.
Artificial Intelligence (AI)
With so many Artificial Intelligence tools available with many being integrated into core software like Microsoft, Google and Adobe, it's hard to not see it on a daily basis.
Whether you're new to some of these tools or may have some experience with them, it's important that you understand what the university's guidelines are for the use of AI.
Check out our guide on the use of generative artificial intelligence by students.
Get in touch via the Help4U Self-service portal